After-sales service

You're purchasing“Ho Pot”During the purchase of a brand boiler, you can enjoy our company's high-quality product services. In order to make“He锅”Brand boilers can be used reasonably, correctly, and in accordance with regulations, thereby avoiding damage or reducing the lifespan of the product due to repairs by unqualified personnel. Our company makes the following commitments regarding product service:

1. Our company can undertake all matters related to boiler design and installation according to your requirements, offering turnkey projects. We provide comprehensive after-sales service, guiding on how to use and maintain the boiler and its accessories, enhancing operational efficiency, and maximizing the lifespan of the equipment.

2. Our after-sales service center is equipped with after-sales service software, establishing corresponding management files for each boiler. We track and manage the after-sales service for every boiler dispatched, with our after-sales staff conducting regular follow-ups and reporting each boiler's status to the service center. The center then compiles and analyzes the information, providing guidance as needed. Based on our equipment files for clients, we regularly remind customers of the areas that should be inspected, and we provide maintenance personnel to clients as per their requests.

3. In case of emergencies, our company offers 24/7 service for prompt resolution. Depending on the region, we can arrive on-site within 1-12 hours, resolve issues within 12 hours in the province, and within 24 hours for issues outside the province.(48 hours in remote areas)If the issue is not resolved, our company is willing to bear all economic losses.

4. Our products are covered by quality insurance provided by the People's Insurance Company of China.

5. In addition to quotations, we offer free services for all matters related to the boiler room equipment, including handling various boiler operation permits.

6. The company offers free training for boiler operators and technical services, and can provide installation process design drawings for the boiler room.

7. Free replacement of parts with quality issues within the warranty period; our company is responsible for free repairs, replacing damaged components. Beyond the warranty period or due to human damage, we still provide equipment repair and guidance, charging only for the cost of repairs and replacement parts. Lifetime maintenance is provided after the warranty expires.

8. Based on the boiler service management records, conduct regular phone follow-ups to guide daily maintenance of the boiler, ensuring its normal operation and maintaining its optimal running condition.

9. During the engineering installation process, both parties will collaborate closely and maintain strict management to ensure a high-quality model project. Truly realizing "buying a brand, buying satisfaction, buying peace of mind," adding luster to your esteemed organization.

                  Choose Hekuo, choose success!!!

Design, manufacture, install, inspect, construct, train—all-in-one services to ensure the boiler operates smoothly.

Three-pass fire-tube steam boiler. Equipped with an offset furnace tube wet-back structure, high-temperature flue gases sequentially flush the second and third pass flue tubes, then discharge into the atmosphere through the rear smoke chamber and chimney. The boiler features movable front and rear smoke chamber lids for easy inspection. It is equipped with a technically advanced burner that utilizes automatic proportional combustion adjustment, automatic water regulation, programmed start/stop, and fully automatic operation. It also features high and low water level alarms, as well as automatic protection functions for extremely low water levels, excessive steam pressure, and extinguishing. This model boiler boasts compact structure, safety, ease of operation, rapid installation, low pollution, low noise, and high efficiency.

Key Features:

1. Our gas steam boiler features a reasonable, compact, and island-type structure, meeting the requirements for quick assembly before shipment. Upon delivery, the product consists of three main components: the boiler main unit, chimney, and pipeline system. Both the main unit and chimney sections have been fully manufactured at our factory. The pipeline valves and instruments supplied with the main unit are pre-installed. Upon arrival at the site, simply assemble the main unit and chimney. Once the gas, power, and water supply lines are connected, the unit can be tested. This significantly reduces the installation period while ensuring product quality.

Boiler design enhances its performance. The main body of this boiler is a unitary structure, with the burner mounted on the front smoke box cover, primarily housing the heating surface and combustion chamber sections. It boasts a rational and compact design, low steel consumption, an offset corrugated furnace tube, and insulation with a new lightweight thermal insulation material. The outer packaging is made of colored thin plates, with a rectangular shape, making the boiler's performance, weight, structural dimensions, and appearance significantly superior and aesthetically pleasing compared to domestic products of the same capacity. The water supply equipment for the boiler is mounted on the boiler base on the right side, integrating it with the main body and eliminating the need for an additional foundation.

Product Configuration

Electrical control cabinet.Podium-style,Intelligent7Full-color touch screen display+PLCModular Smart Control,The main electrical control components are from Zhejiang Chint, featuring functions such as water level monitoring, pressure monitoring, and combustion monitoring. In the event of a natural gas pipeline leak, the computer controller will automatically...Deadlocking mechanism simultaneously cuts off the natural gas pathway and shuts down the burner, providing safety effects. The electrical control cabinet is set with two operating modes: automatic and manual, ensuring manual control can be activated in emergencies.

Burner.All products are imported directly from Italy.

3. Pumps.One for use, one for backup, Shanghai Kaiquan, vertical multi-stage single suction stainless steel centrifugal pump. Compact in size, light in weight, low vibration, low noise, corrosion-resistant, high efficiency and energy-saving, low failure rate, easy to maintain, and aesthetically pleasing in appearance.

Steam pressure control of steam boilers, drum water level control

Water boiler water temperature control, outlet water temperature control, return water temperature control, system pressure control

Water shortage, overpressure, and overtemperature with computer monitoring and independent circuit protection

Burner flame control levels 1-3, working time recording, flame-out alarm, gas-related alerts

Controllable 5 pumps, oil pumps, solenoid valves, etc., with manual and automatic control. Main and backup switching for temperature, pressure, water level, and sensor fault detection, as well as internal circuit board fault self-check.

Steam Separator - The steam separator is a major auxiliary equipment for boilers, used to distribute the steam generated during boiler operation to various pipeline routes. The steam separator is a pressure-bearing device, classified as a pressure vessel, and its pressure-bearing capacity and volume should correspond to the matched boiler. The main pressure-bearing components of the steam separator are: the head, and the shell material is all Q235-A/B, 20g, 16MnR. The specifications and models range from φ159 to φ1000, with working pressures of 1-2.5MPa. Special specifications and models can be arranged for design according to customer requirements.